Shipping policy
Order Processing & Dispatch
We process and dispatch all confirmed orders within 1–3 business days after successful payment verification. Our efficient order fulfillment workflow reduces customer waiting time, ensuring all fresh seafood items are delivered in good and fresh condition in a timely manner.
International Shipping & Delivery Time
Our standard international delivery usually takes 7–14 days to reach most global destinations. All delivery timeframes are estimated references only and may vary based on different destination regions and local customs clearance efficiency. You can select the rush shipping option at checkout if you need expedited delivery service.
Shipping Cost Calculation & Transparency
Shipping fees are calculated in real time according to your order weight and exact shipping destination. The final shipping cost is fully displayed on the checkout page before payment completion, with no hidden fees or undisclosed additional charges of any kind.
Customs Duties & Import Taxes
International shipments may incur customs duties or import taxes assessed by local customs authorities. All applicable fees and taxes are the sole responsibility of the order recipient. We recommend reviewing your local import regulations prior to placing an order to avoid unexpected extra expenses.
Packaging & Shipping Protection
We use high-strength, shockproof and insulated packaging materials specially designed for seafood transportation, effectively preventing damage and leakage while preserving optimal product freshness during long-distance transit. Optional shipping insurance is available at checkout for high-value orders to provide extra safety and peace of mind.
Delivery Inspection & After-Sales Service
Please carefully inspect the outer packaging upon parcel arrival. If you notice any damage, leakage or severe deformation, take photos as valid evidence, refuse to sign for delivery, and contact our support team immediately.
If any product defects are found after signing for the parcel, please notify our customer support team within 48 hours. We will verify the issue and arrange reasonable return, exchange or other appropriate after-sales solutions accordingly.
Customer Support
If you have any questions about shipping arrangements, customs procedures or delivery progress, our professional support team is always ready to assist you. Feel free to reach out anytime for prompt guidance via email: info@cosazone.shop or phone: +64 27 594 8263.
Thank you for choosing CONOR SANDERS STORE! We continually refine our logistics system to deliver a faster, safer, and worry-free shopping experience for all customers.